Wireless duplex communication systems (headsets) are increasingly used to train personnel in production environments. Before the Corona crisis, a trainer and trainee were able to stand close to each other. Unfortunately, due to the 1.5 meter distance we have to keep, this is no longer possible. By using a wireless duplex communication system, the trainer can instruct the trainee hands-free via a headset.
In this blog we discuss the advantages of using headsets during training, in a room with a lot of ambient noise, such as a production environment.
It’s Coronaproof. With plant tour headsets, it is easy to communicate responsibly at 1.5 meters, even if there is a lot of ambient noise in the production environment by, for example, machinery. The wireless communication via the headsets ensures that the trainer and trainee can communicate safely and at an appropriate distance.
Coaching ‘in’ the moment.
As a trainer you can coach the trainee ‘in’ the moment, making the learning curve of the trainee faster. The trainee can then practice and apply the feedback you give directly in practice.
Professionalization of the training.
In an environment with a lot of noise, clear communication is not self-evident. During the training of staff it can therefore be very annoying if you can’t communicate easily with each other and even shout. This takes a lot of time and stands in the way of instructing the staff properly. With a headset, a trainer can coach the trainee quickly, clearly and directly, without having to shout. That works very well for both of them.
Important learning points are discussed directly by the trainer and trainee during the training in the production environment via the headsets and are therefore not forgotten.
If several trainees are involved in the group communication, for the execution of a task or process, the trainer can directly observe how a team reacts to situations and how they communicate. He can then analyze what can be improved. It also turns out that training with headsets gives a trainee confidence in the task or process faster. He knows that someone is watching and listening through the headsets and can provide him/her with immediate feedback.
Conditions good use headsets
Before you decide, in a production environment, with a group to work with a wireless communication system, it is important to make agreements with each other about how you communicate with each other. What do you say and what don’t you say? And do you use certain ‘keywords’?
Think about the above, in advance, carefully, because that benefits the cooperation and clarity in communication.